Alright, so here’s the situation. I’m sure many of you (current customers, and those looking at our recent reviews online) are more than aware that our support has been lacking lately. We’ve been slow, verging on entirely unresponsive. Simple tickets, complex tickets, it’s all the same right now. We’re slow, and we’re trying to fix it.

Now, you may be wondering; O great and illustrious DoRoyal, by what noble means dost thou intend to mend this plight?

Simple. We’re hiring people.

Crazy concept, right? A website hosting provider that used to have a glowing reputation for offering awesome tech support, is going to hire tech support agents to handle tech support in an industry that relies on tech support? Who would have ever seen that one coming, huh?

Yeah, so… there’s a lot more to it than that, obviously. I mean, we don’t like the idea of outsourcing, and hiring in-house is ridiculously expensive. So, we’re outsourcing!

Okay, but like, hear me out here, yeah? We’re not just going to be hiring a bunch of people from some random country that knows nothing at all about our infrastructure. No, nope, of course not! We’re hiring people that actually know the ins and outs of DoRoyal! Meaning, if you have a support issue, and it’s a bit technical in nature, our future staff will have full access to our entire hosting infrastructure. Every server, every control panel, every single thing that we host and run and sell. They will be fully integrated within our systems, and can handle virtually any task, at any time.

Beyond that, we also have a highly trained AI that will run within its own separate support department. It’s trained on our knowledgebase, has access to all current information, and can help with virtually anything. As of today, this AI is already active and supporting those in need. While it’s not perfect, it’s a step in the right direction.

Cause let’s face it, AI is here to stay.

Starting within the next 24 hours (from this announcement) we will use our Jester AI to respond to all open tickets that it is capable of responding to. So if you’ve got something open that hasn’t been seen by human eyes, rest assured, a machine learning artificial intelligence will respond to you soon.

That’s fine, right? Let’s just pretend that it is…

So yeah, that’s the situation. We have tickets open dating back multiple months, and we’ve just been neglecting them. This is not the DoRoyal that we want to operate. So, we’re fixing it.

As for the hiring stuff, we plan to have this finalized within the next six months.