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Here at DoRoyal, we believe in transparency. We want for you to be aware of the current issues that we’e been facing over the past two years. That’s why this page exists. It’s not only just a curated list of our reviews, but also an overall summary of what the reviews are about, and why we’re scored the way we are.
Trustpilot Score
2.9 / 5
Based on verified Trustpilot reviews
Customer Reviews
★★★★★
"I've been with DoRoyal for over a year now and while not everything was smooth
(I've been hosting websites elsewhere since 2004 — problems happen), the owner
takes ownership of issues as they come up. Because the company is not that big,
Tyler builds a rapport with clients that's inconceivable with most hosting companies.
After 20 years of hosting websites I chose DoRoyal and can wholeheartedly recommend them for their competence and human touch."
After 20 years of hosting websites I chose DoRoyal and can wholeheartedly recommend them for their competence and human touch."
Aug 18, 2024 · Trustpilot · Read review
★★★★★
"Having a domain online for over 20 years I've had several hosting services.
In many ways Sidular DoRoyal is one of the best hosting services that I've used.
They have been reliable, responsive to support tickets, and overall a lot of fun
for a tech nerd like me. They currently host 3 of my 5 active domains. No regrets."
Mar 2, 2025 · Trustpilot · Read review
★★★★★
"I've been hosting with DoRoyal for 2 years now. I started on a Jester plan,
upgraded to the Queens plan, and now I'm happy to be on the new Realm plan.
Issues are rare, and the migration to the new data center has been a big improvement."
Dec 9, 2025 · Trustpilot · Read review
★★★★☆
"While it may not match the rapid support reply times of larger providers,
DoRoyal represents great value for experienced users on a budget.
Response times can be slower, but I've had no difficulty getting help when needed.
I recommend them to users who know their way around hosting."
Oct 1, 2025 · Trustpilot · Read review
★☆☆☆☆
"Still no answer to numerous tickets. Domain not renewed despite auto‑renewal
and funds in the account. Domain now locked, can't even move it away.
Worst hosting service ever."
Dec 18, 2025 · Trustpilot · Read review
★☆☆☆☆
"Apparently I’m not the only one facing severe recurring issues with this provider.
I purchased a lifetime offer through a third party and would not engage with them again."
Nov 14, 2025 · Trustpilot · Read review
Read all reviews on our
Trustpilot profile
.
Alright, so as you can see, DoRoyal’s been reviewed moderately poorly over the last two years. It’s to the point where many of our customers are accusing us of buying reviews (which we will never do, nor have we ever done this in the past)
That’s ultimately why this page exists. See, we wanted to try and set the record straight, and make sure there’s absolutely no confusion over our reviews, our current TrustPilot score, and our internal policies. Plus, it’s just a good idea to have a page like this in general, so that our potential customers can see what our current customers have to say about us.
Frequently Asked Questions
Oh boy, where do we start.
Back in 2023, we suffered through a significant Distributed Denial of Service (DDoS) attack that took our entire hosting network down multiple times per day for nearly two years.
Despite our best efforts — and the best efforts of our mitigation provider and datacenter — we couldn’t fix it. This caused repeated service disruptions, and understandably, many customers were frustrated.
More recently, we also faced issues with our domain registration partner, which forced us to migrate to an entirely new registrar.
Combined, these problems severely overloaded our support system, resulting in long response delays.
Long story short: we deserve our current Trustpilot score. We failed to deliver the level of service our customers expected from us.
Back in 2023, we suffered through a significant Distributed Denial of Service (DDoS) attack that took our entire hosting network down multiple times per day for nearly two years.
Despite our best efforts — and the best efforts of our mitigation provider and datacenter — we couldn’t fix it. This caused repeated service disruptions, and understandably, many customers were frustrated.
More recently, we also faced issues with our domain registration partner, which forced us to migrate to an entirely new registrar.
Combined, these problems severely overloaded our support system, resulting in long response delays.
Long story short: we deserve our current Trustpilot score. We failed to deliver the level of service our customers expected from us.
Despite the challenges of the past two years, we’ve been working continuously
behind the scenes to rebuild and improve our infrastructure.
We moved datacenters, deployed new servers, partnered with Automattic, and focused on restoring the reliability that defined DoRoyal for over a decade.
While some of these changes are new, the philosophy behind them isn’t. Improving our services has always been part of who we are.
So what are we doing to fix things?
We’re just going to keep hosting. Doing what made DoRoyal great in the first place — what many customers still remember as “the good ol’ days.”
We moved datacenters, deployed new servers, partnered with Automattic, and focused on restoring the reliability that defined DoRoyal for over a decade.
While some of these changes are new, the philosophy behind them isn’t. Improving our services has always been part of who we are.
So what are we doing to fix things?
We’re just going to keep hosting. Doing what made DoRoyal great in the first place — what many customers still remember as “the good ol’ days.”
This should go without saying, but no — absolutely not.
We’ve seen speculation online about companies paying for reviews, but DoRoyal has never purchased reviews, and we never will.
Our philosophy is built on transparency and honesty. That means showing the good, the bad, and the ugly — because customers deserve the full picture.
While some competitors may inflate ratings artificially, we believe authentic feedback is the only way to improve and maintain trust.
Every review you see on Trustpilot or HostAdvice is genuine, written by real customers sharing real experiences.
We’ve seen speculation online about companies paying for reviews, but DoRoyal has never purchased reviews, and we never will.
Our philosophy is built on transparency and honesty. That means showing the good, the bad, and the ugly — because customers deserve the full picture.
While some competitors may inflate ratings artificially, we believe authentic feedback is the only way to improve and maintain trust.
Every review you see on Trustpilot or HostAdvice is genuine, written by real customers sharing real experiences.
